Shipping & Delivery Policy

SENHEDA WOOD / SHD Timber provides global clients with African hardwood export and international shipping coordination services. We are committed to offering our clients a stable, transparent, and traceable timber delivery process.

1. Scope of Application

This Shipping & Delivery Policy applies to African logs, squares, sawn timber, veneers, kiln-dried timber, and other timber products purchased through SENHEDA WOOD / SHD Timber.

2. Shipping Methods

Timber products are typically transported via sea freight, either in containers or as bulk cargo. The specific shipping method will be determined based on the product type, quantity, port of shipment, port of destination, and client requirements.

3. Order Processing Flow

The general order processing flow is as follows:
1. The client confirms the timber species, specifications, quantity, and port of destination.
2. Both parties confirm the quotation, payment terms, and delivery terms.
3. We arrange for stock preparation, measurement/scaling, compilation of tally sheets, and container loading.
4. We process the necessary export and customs clearance documentation in accordance with the order requirements.
5. Upon shipment of the cargo, we provide the Bill of Lading and relevant supporting documents.
6. The client arranges for customs clearance and cargo collection at the port of destination based on the provided documentation.

4. Delivery Time

Delivery times may vary depending on the timber species, inventory availability, processing requirements, container loading schedules, vessel schedules, time required for export documentation processing, and conditions at the port of destination. The specific delivery timeline shall be governed by the order or contract mutually confirmed by both parties.

International timber shipments may be affected by the following factors:
- Vessel schedule adjustments or delays
- Port congestion
- Weather conditions or natural factors
- Customs inspections
- Quarantine procedures or certificate approval times
- Policy changes in the destination country
- Force majeure events

5. Export and Accompanying Documents

In accordance with order requirements and relevant regulations, we can provide or assist in obtaining the following documents:
- Bill of Lading (B/L)
- Certificate of Origin (CO)
- Phytosanitary Certificate (Phyto)
- CITES Certificate (if applicable)
- EU EUTR Compliance Documents (if applicable)
- Timber Tally Sheet / Packing List
- Commercial Invoice
- Other documents mutually agreed upon by both parties

The types of documents and their issuance timelines may vary depending on the timber species, country of origin, destination country regulations, and approval procedures.

6. Freight, Duties, and Import Fees

Unless otherwise agreed upon in writing by both parties, the customer shall bear all costs incurred at the port of destination, including customs clearance fees, duties, VAT, port charges, storage fees, demurrage charges, inspection fees, and other import-related expenses.

Customers are advised to familiarize themselves in advance with the permits, quarantine requirements, tax rates, and compliance documentation required for importing timber into the destination country.

7. Receipt and Inspection

Upon the arrival of the goods, the customer shall promptly complete customs clearance, take delivery of the cargo, and conduct an inspection. During the inspection, it is recommended to verify the following:
- Timber species
- Specifications and quantity
- Tally sheet information
- Container number and seal number
- Physical condition/appearance
- Presence of any obvious transit damage

Should any issues be discovered, please provide supporting materials—such as photos, videos, tally sheets, Bills of Lading, and inspection reports—as soon as possible to enable us to assist in the verification and resolution process.

8. Transit Damage and Claims

In the event that goods sustain damage or shortages during transit, the matter shall be handled in accordance with the applicable trade terms, insurance arrangements, carrier liability, and contractual agreements. Customers must promptly preserve all relevant evidence and file a claim with the appropriate carrier, insurance company, or responsible party within the stipulated timeframe.

9. Contact Us

If you require information regarding your order status, shipping schedules, container loading details, or customs clearance documents, please contact us:

SENHEDA WOOD / SHD Timber
HONG KONG SENHEDA WOOD LIMITED
Tel / WhatsApp: +86 13534205619
Email: ANNALIU1@SHDWOOD.COM
Website: www.shdtimber.com