Privacy Policy

Welcome to the SENHEDA WOOD / SHD Timber website (www.shdtimber.com). We value the protection of the personal information of our customers, suppliers, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

When you submit an inquiry, contact us, request a quote, or use our website services through our website, we may collect the following information:
- Name, Company Name, Country/Region
- Phone Number, WhatsApp, Email Address
- Purchasing Requirements, such as timber species, specifications, quantity, port of destination, and delivery requirements
- Other information you proactively provide when communicating with us
- Website access data, such as IP address, browser type, pages visited, and time spent on the site

The types of personal information that we may collect about you include:

Information You Directly and Voluntarily Provide to Us to execute the purchase or services contract. We collect your personal information you give us when you use our Services. For example, if you visit our Site and place an order, we collect information that you provide to us during the ordering process. This information will include your Last Name, Mailing Address, Email Address, Phone Number, Products interested, Whatsapp , Company, Country. We may also collect personal information when you communicate with any of our departments such as customer service, or when you complete online forms or surveys provided on the Site. You may also choose to provide your email address to us if you would like to receive information about the products and services that we offers.

2. Purpose of Information Use

We collect information primarily for:
- Responding to your inquiries and providing timber quotes
- Recommending suitable African hardwood products based on your needs
- Arranging order communication, container loading, export, and logistics services
- Preparing relevant trade documents, such as bills of lading, certificates of origin, phytosanitary certificates, CITES, packing lists, etc.
- Improving website content, customer service, and user experience
- Meeting legal, trade compliance, and customs clearance requirements

3. Information Sharing

We will not sell, rent, or illegally disclose your personal information. To complete normal business processes, we may share information with the following partners to the extent necessary:
- Shipping companies, freight forwarders, ports, and logistics service providers
- Customs, quarantine authorities, and relevant government departments
- Banks, payment or letter of credit institutions
- Legal, auditing, compliance, and technical service providers

We will only share relevant information to the extent necessary for completing orders, exporting, clearing customs, conducting compliance reviews, or as required by law.

4. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve the user experience, analyze website traffic, and optimize page content. You can refuse or delete cookies through your browser settings, but some website functions may be affected.

5. Information Retention and Protection

We will retain relevant information for the period required by business needs, legal requirements, or compliance requirements. We take reasonable technical and administrative measures to protect information security and prevent unauthorized access, disclosure, modification, or loss.

6. International Data Transfer

As we engage in international timber trade, your information may be transferred between different countries or regions for quotations, logistics, export documents, customs clearance, or customer service needs. We will take reasonable measures to ensure that relevant information is properly protected.

7. Your Rights

You may contact us to request an inquiry, correction, update, or deletion of your personal information. We will process your request as soon as possible, within the scope permitted by law.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us through the following methods: